Privacy Policy

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Last updated: May 2025

This Privacy Policy explains how we collect, use, and protect your personal data when you use the website self-healing.co.

We take your privacy seriously and handle your data in accordance with the General Data Protection Regulation (GDPR) and this policy.

1. Responsible Entity

The data controller under GDPR is:

self-healing.co
Email: support@self-healing.co
Website: https://self-healing.co

2. Data We Collect

We may collect the following personal data that you actively submit:

Name or nickname (user-defined)
Email address
Session form responses
Uploaded body check images
Language preference (English or German)

We also collect technical data automatically:

IP address
Date and time of visit
Browser type and device used

3. Purpose of Data Processing

We process your data to:

Personalize your session experience
Analyze before/after posture images
Track session progress over time
Improve the effectiveness of our system
Communicate with you via email

We do not sell or share your data with third parties.

4. Payment Processing via Paddle

All payments are handled by Paddle.com Market Ltd,
15 Bermondsey Square, London, UK.

Paddle acts as the Merchant of Record for all transactions. Paddle processes your payment data, issues invoices, and handles global tax compliance (e.g. VAT).

Learn more:
https://www.paddle.com/legal/privacy

5. Legal Basis Under GDPR

Our data processing is based on the following legal grounds:

Art. 6 (1) a GDPR – Consent (e.g. form submission)
Art. 6 (1) b GDPR – Contract fulfillment (e.g. session delivery)
Art. 6 (1) f GDPR – Legitimate interest (e.g. product improvement)

6. Data Retention

We retain your data:

As long as your session access is active
Or until you request deletion

You may request deletion or access to your data at any time.

7. Your Rights

You have the right to:

Request access to your stored data
Correct inaccurate data
Request deletion („right to be forgotten“)
Restrict or object to processing
Data portability
File a complaint with a data protection authority

To exercise your rights, contact us at: support@self-healing.co

8. Data Security

Your data is stored securely. Access is restricted to authorized personnel only. All session data and file uploads are protected and transmitted using encrypted connections (SSL/HTTPS).

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our system or legal requirements. The most current version will always be available on this page.

Contact

self-healing.co
Email: support@self-healing.co
Website: https://self-healing.co